Help article: Invites

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I've sent an invitation, however they get an error saying - This invite is invalid. Invites can only be redeemed using the email address they were sent to

When you send an invitation you send it to a specific email address.

Please check the email address on the invite you have sent, if the email address was copied and pasted in, there may be error stopping the invite being accessed correctly (as per screen shot below)

The recipient of the email must have an account or will create an account that is an exact match to the email you have sent the invite to.

It is not permitted to use a different account to consume your invite than the one specified in your invite.

Check with your recipient that the email is a match.


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