FAQs
A library of hints, tips and frequently asked questions.
Accounts
Looking to register with Strengths Profile, forgotten your password or have a general accounts query? Here you will find tips on setting up and managing your account.
Latest Articles
How do I reset my password - I've requested a password reset, but not received an email to do it
How do I reset my password?
How do I unsubscribe to emails?
How can I delete my data from Strengths Profile?
I registered with the wrong email address, can I change it?
How do I register and login?
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Purchases
Are you experiencing issues at our store, or can't find what you are looking for? Here are some solutions to common problems and frequently asked questions.
Latest Articles
How do I purchase through an invoice?
Where can I view my purchases?
How can I receive a discount?
How to transfer profiles or items
How do I buy a Profile
How do I view a receipt
How do I manage my uses
How do I move product to my own account
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Profiles
Not sure which Profile is best suited to your needs? Let us aid you in making your decision.
Latest Articles
I have purchased a profile but cannot see where to complete it?
I purchased a profile but haven't been sent a code to take my Strengths Profile?
How do I invite someone to complete a profile
How do I view an assessment
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Invites
Looking to help others unlock their potential? Send them a Strengths Profile!
Latest Articles
I've sent an invitation, however they get an error saying - This invite is invalid. Invites can only be redeemed using the email address they were sent to
What is the difference between inviting people through invites and using the groups
I have added new invitees to my group but their name does not appear in the add to group list
How do I send invites to add to my group
How do I send an invitation
How do I create and view an invitations group
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Transfers
Looking to distribute products within a team or organisation? We've got you covered.
Latest Articles
Can I transfer one product to multiple people
Can I send multiple products in one go
How do I transfer uses of a product to someone
What is the difference between a transfer and an invite
What is a transfer
How do I top up my group balance
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Groups
Looking to organise and support a group of people? Learn how
Latest Articles
How do I add an existing member to my group?
What is a shareable code?
Who can create groups?
How do I top up my group balance?
How do I rename a group?
How do I add members to my group
How do I add a new member to my group
How do I create a group profile
What is a group?
How do I create a group
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Dashboard
Hints and tips to help get you started with our dashboard
Latest Articles
I've completed my profile, how do I access the results?
What is manage uses?
How do I find Profiles I have just purchased?
How do I find a toolkit I have just purchased?
What is the difference between a Practitioner and Profile dashboard?
What transactions are included in the code audit
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Training
Learn how you can develop your skills further with our strengths training
Latest Articles
What are the benefits of being Level 2 Accredited?
What's the difference between the Strengthener and Accreditation?
How do I access my certificate on completion?
Is the Accreditation accredited by a third party?
What is the final assessment for Level 2 Online Accreditation?
Can I buy multiple trainings and pass them on to colleagues?
How do I access the online training?
Who can complete the accreditation?
What will I receive during the training programmes?
Do I have to be accredited to use Strengths Profile?
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Upgrades
Learn more about how to upgrade and why
Latest Articles
How do I upgrade an existing Introductory Profile?
How can I upgrade an existing Introductory or Expert Profile for someone else?
How do I know which Profile to upgrade to?
Can I upgrade a Profile at any time?
How can I send bulk upgrades out to my clients?
How much does it cost to upgrade a Profile?
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Career Guide
Learn more about the free feature in the Introductory and Expert Profiles
Latest Articles
How do I find out more about the Career Guide?
How do I enable the Career Guide?
How do I access the Career Guide?
What is the Career Guide?
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Sending out Profiles
Understand how you can send Profiles for others to complete an assessment
Latest Articles
How do I share an invite with multiple people?
How do I invite one person to complete a Profile?
How do I send out a Profile to others to complete SP?
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Free Starter Profile
For everything else
Latest Articles
How do I access my Starter Profile?
Can the Starter Profile be used in groups for Team and Manager Profiles?
Can a user complete a Starter Profile without creating an account?
How do I access my Starter Profile?
Is the Starter Profile available in different languages?
As a practitioner, how can I upgrade someone else’s Starter Profile today?
Can I upgrade to an Introductory or Expert Profile later on if I choose to?
Can I take more than one Starter Profile?
How long will the Starter Profile be available for?
How long does the assessment take to complete?
Who should take the Free Starter Profile?
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Team and Manager Profile
Want to know how to create a Team or Manager Profile? Learn how
Latest Articles
How do I create a manager Profile
How do I create a team Profile
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Spanish
Completing the assessment and viewing a Strengths Profile in Spanish
Latest Articles
How do I create a team profile in Spanish?
How do I view a completed Profile in Spanish?
How do I take a Profile in Spanish?
How Do I send a Profile in Spanish?
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