FAQs
A library of hints, tips and frequently asked questions.
Accounts
Looking to register with Strengths Profile, forgotten your password or have a general accounts query? Here you will find tips on setting up and managing your account.
Latest Articles
How do I switch notifications off
Resetting your password
How do I unsubscribe to emails?
How can I delete my data from Strengths Profile?
I registered with the wrong email address, can I change it?
What is the difference between a Practitioner and Profile dashboard?
How do I register and login?
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Purchases
Are you experiencing issues at our store, or can't find what you are looking for? Here are some solutions to common problems and frequently asked questions.
Latest Articles
How do I purchase through an invoice?
Where can I view my purchases?
How can I receive a discount?
How do I find Profiles I have just purchased?
How do I find a toolkit I have just purchased?
How to transfer profiles or items?
How do I buy a Profile?
How do I view a receipt?
How do I manage my uses?
How do I move product to my own account?
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Profile Access
Finding and accessing Profiles
Latest Articles
How do I access an Introductory or Expert Profile that has been sent to me
I started completing my profile, how do I find it to finish it?
Are Profiles available in different languages?
I've completed my profile, how do I access the results?
I have purchased a profile but cannot see where to complete it?
How do I view other people's completed Profiles?
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Invites
Using the Invites menu to send a Profile to an individual
Latest Articles
I've been sent an invite to complete a Profile, where do I find this?
I've sent an invitation, however they get an error
What is the difference between inviting people through invites and using the groups
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Transfers
Looking to distribute products within a team or organisation? We've got you covered.
Latest Articles
Can I transfer one product to multiple people
Can I send multiple products in one go
How do I transfer uses of a product to someone
What is the difference between a transfer and an invite
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Groups
Looking to organise and support a group of people? Learn how
Latest Articles
An Overview of Groups and Inviting People to Complete a Profile
How do I add an existing member to my group?
Using the shareable code to invite multi users to your groups
How do I transfer Profiles into my Groups?
How do I add members to my group?
What is a group and how do I create one?
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Training
Access, transfer and learn about our strengths training
Latest Articles
What are the benefits of being Level 2 Accredited?
What's the difference between the Strengthener and Accreditation?
How do I access my certificate on completion?
Is the Accreditation accredited by a third party?
What is the final assessment for Level 2 Online Accreditation?
How do I buy multiple trainings and pass them on to colleagues?
How do I access the online training?
Who can complete the accreditation?
Do I have to be accredited to use Strengths Profile?
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Upgrades
Learn more about how to upgrade and why
Latest Articles
Overview of Upgrading Profiles
How do I upgrade an existing Profile for myself?
How can I upgrade multi Profiles in my dashboard?
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Career Guide
Learn more about the free feature in the Introductory and Expert Profiles
Latest Articles
How do I find out more about the Career Guide?
How do I enable the Career Guide?
How do I access the Career Guide?
What is the Career Guide?
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Profile Completions
Send Profiles for others to complete an assessment and create Team & Manager Profiles
Latest Articles
How do I create a Manager Profile?
How do I create a Team Profile?
How do I share an invite with multiple people?
How do I invite one person to complete a Profile?
How do I send out a Strengths Profile to others?
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Free Starter Profile
How to access the FSP for yourself and send to others
Latest Articles
Inviting others to Complete the Free Profile and viewing their results
An Overview of the Free Starter Profile
How do I access my Free Starter Profile?
How can I upgrade someone else's Free Starter Profile?
How do I upgrade my Free Starter Profile?
Can I take more than one Free Starter Profile?
Who should take the Free Starter Profile?
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Spanish
Completing the assessment and viewing a Strengths Profile in Spanish
Latest Articles
How do I create a Team Profile in Spanish?
How do I view a completed Profile in Spanish?
How do I take a Profile in Spanish?
How do I send a Profile in Spanish?
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